Refund policy

Memberships (Profit Planning Network)
PPN memberships are billed through Substack. You can cancel anytime from your Substack account settings. Your access continues through the end of the period you've already paid for, and we don't issue partial refunds for unused time. If something isn't working the way it should, email amanda@livecounterflow.com and we'll make it right.

PPN+
PPN+ terms, including cancellation and refunds, are set out in the agreement you sign when you join.

Digital products and courses
Because digital products and course access are delivered right away, they aren't returnable. If you have trouble accessing something you bought, or it isn't what was described, email amanda@livecounterflow.com within 30 days and we'll work it out with you.

Physical items (books and printed materials)
You have 30 days after receiving a physical item to request a return. It must be in the condition you received it, with proof of purchase. To start a return, email amanda@livecounterflow.com. If your return is accepted, we'll send instructions and a return label. Items sent back without a return request first won't be accepted. If an item arrives damaged or you receive the wrong item, contact us right away so we can fix it.

Refunds
Once we've received and reviewed a return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank may take a few more days to post it. If more than 15 business days have passed since your refund was approved, email amanda@livecounterflow.com.

European Union
If a physical item ships to the European Union, you can cancel or return it within 14 days for any reason, under the same condition requirements above.